Bank technology
- Banking
Fifth Third deploys software to analyze contact center conversations
Fifth Third Bancorp used to rely primarily on surveys to gauge how well a customer service call went. But recently,…
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Banks continue to pursue banking as a service despite headwinds
A swath of banks are gearing up to offer their banking services to fintechs for the first time, or accelerating…
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Rogers CEO says firm ‘failed,’ will spend heavily to fix network
Rogers Communications’ top executive said the company “failed to deliver” on a promise of reliable service and will spend at…
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Former Citi CEO, ex-Amex chief risk officer behind new risk software
A former Citigroup CEO and ex-chief risk officer of American Express are part of the team behind a new risk…
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ABA names a new head of innovation
The American Bankers Association has a new head of innovation. On Tuesday, the ABA announced that Brooke Ybarra has been…
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Artificial intelligence can save banking from itself
Many years ago, one couldn’t be blamed for a car accident at night. After all, there were no headlights or…
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Billionaire’s tech firm to buy BAE fraud-detection arm NetReveal
The technology billionaire Romesh Wadhwani’s artificial intelligence software company agreed to buy BAE Systems’ financial crime detection business, NetReveal. Terms…
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Regions and Zions execs share advice gleaned from core system overhauls
Replacing Zions Bank’s core banking software has taken more than a decade so far, and the bank expects to move…
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Truist opens its technology and innovation center
Truist Financial has unveiled a space within its Charlotte headquarters dedicated to innovation. On Tuesday, the $544 billion-asset bank announced…
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How Alex Carriles attracted Gen Z to Simmons Bank
In the past two years, Alex Carriles has accomplished a lot at Simmons Bank in Little Rock, Arkansas. He launched…
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6 de novos explain their tech choices
The technology options for de novo banks are plentiful and, some say, stronger than ever. “The choices have never been…
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Bank regulators need to overhaul their digital capacity
The recent flood of news about cryptocurrencies, the financial performance of fintech firms, banks experimenting in the metaverse and the…
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BofA’s one app to rule them all is coming this year: Marketing head Tyrie
Search Apple’s App Store for Bank of America, and several apps pop up for iPhone users: mobile banking, private banking,…
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